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Monday, 08 September 2008

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"Gerard has written an accurate and helpful book about how to communicate with people. It is a must for those who want to be effective in the workplace. Read it and make the ideas work for you."

--Dr. Drea Zigarmi
Coauthor of Leadership and the One Minute Manager

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The book: Handling Verbal Confrontation

Take the Fear Out of Facing Others

THE WIN-WIN-WIN SOLUTION

by Dr. Robert V. Gerard

One of the major inadequacies of our culture
is our inability to verbally confront one another properly and respectfully. Very few people recognize it as a problem, even fewer know what to do about it.

The book Handling Verbal Confrontation guides the learner how to clarify and verbally address issues, and to face others successfully: without fear. It provides simple and learnable tools and tactful strategies to respectfully communicate and generate resolution and commitment. The techniques used have been proven and can generate favorable results quickly without fear.

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Authentic Communication

Authentic Communication
This article talks about how Authentic Communication can improve your communication skills and help resolve issues.

The Psychology of Confronting

Most people cannot verbally confront an issue with another person.
Some try using makeshift methods. Needless to say, they find
themselves frustrated and annoyed at the situation and themselves.

Many people find speaking in front of groups and verbally confronting another person to be very difficult. Yet for many people, success relies on applying these skills. These skills are a psychological process that can be learned.

Achieving a "Win-Win-Win" Resolution

Every moment of our lives virtually involves some form of interaction within a relationship; whether it be a person, place, or event. When a difference, imbalance, or disagreement occurs, then the energy in that relationship generates a conflict. Conflicts consciously and subconsciously prompt a confrontation, which most people cannot properly handle.
Read more...

Dr. Robert V. Gerard | PO Box 74, Binghamton, New York 13903, 607-724-2438
Sales & Order Fulfillment | 37 Rush Ave, Suite 2-S, Binghamton, NY 13903, USA
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