"Are you a gentle soul? Do you walk the other way to avoid confrontation?--or perhaps shake for days if yelled at? If so, Handling Verbal Confrontation is for you. It presents a positive win-win situation for communication in these difficult areas. It will inform and uplift and in the process will give you confidence. The gentle soul remains, but with new empowering tools. It works!"

--Lee Carroll
Author of the Kryon series